T4N / CUSTOMER INFORMATION
Terms & conditions
How we work with you on custom sportswear, club ranges and orders. Read these terms alongside the details agreed for your order and our Delivery & Returns policy.
Who we are
Twenty 4 Nine Clothing Co. (Sportswear), also referred to as T4N, supplies custom sportswear and manages club kit programmes and club shops. Contact Twenty 4 Nine Clothing Co. (Sportswear) at mike.smart@twenty4nine.com or 07771 868621. Our correspondence address is 115 Kinloch Street, Carnoustie, DD7 7HE, United Kingdom.
These terms apply to orders placed under them. Your product description, quotation, artwork approval and order confirmation provide the specific details of your purchase. New website wording does not retrospectively replace the terms of an existing order or override mandatory consumer law.
Enquiries, quotations and ordering
Submitting a Quick Quote request is an enquiry, not an order or automatic production booking. We work through the garments, quantities, fit requirements, artwork and practical arrangements before confirming the order details.
Check your quotation and order confirmation carefully, including quantities, sizes, names, numbers, colours, delivery information and any agreed deadline. Tell us promptly if something is wrong. An automated receipt of an enquiry or artwork file is not approval of a proposed bespoke design.
Prices, any applicable VAT, delivery charges, payment arrangements and any quotation expiry will be set out in the quotation, product listing or order details before you commit. Any deposit or stage-payment terms must be specifically agreed; this page does not create a blanket non-refundable-deposit rule.
Artwork, personalisation and fit
We ask you to review the artwork and personalisation details before approving them. Ensure you have permission to use the badges, sponsor logos, names and other material you provide. We will tell you if a requested design needs to be changed before proceeding.
Screen images can help communicate a design but do not replace an agreed physical reference where one is required. We remain responsible for supplying what was agreed; a general warning about screen colours does not excuse a materially incorrect product.
Garment measurements and intended fit matter more than a familiar size label. Compare the measurements we provide with a garment that already fits and ask us about anything unclear before ordering. We will confirm the relevant product and fit options; a wider engineering pathway does not mean every garment is released or available in every pathway.
Changes and cancellations
Goods genuinely made to your specifications or clearly personalised are normally exempt from the 14-day change-of-mind cancellation right under regulation 28(1)(b) of the Consumer Contracts Regulations 2013. This can include garments made to an agreed bespoke design or personalised with names or numbers. We do not apply this exemption merely because a standard size or colour was selected, or because a standard item was ordered from a supplier.
Contact us immediately if you need to amend or cancel a custom order. We will confirm what is possible and any proposed costs. Do not assume a requested change has been accepted or that production has stopped until we confirm it. We will not use this clause to remove a statutory cancellation right that applies.
Where non-personalised distance-sale goods qualify for a cancellation right, consumers normally have 14 days after receipt to notify cancellation and a further 14 days to return them. Our Delivery & Returns policy explains the procedure, return costs and refund timing.
Production and delivery
Production and delivery arrangements depend on the order. Any lead time, essential delivery date and delivery charge should be agreed as part of the order information. We do not offer a universal same-day dispatch promise for custom garments.
If a delivery problem occurs, tell us promptly. We will investigate and explain the available remedy. Agreed delivery obligations and statutory rights continue to apply; a courier problem does not automatically transfer responsibility to the consumer.
Quality and consumer rights
Customisation does not remove your statutory rights. Goods must be of satisfactory quality, fit for their purpose and match their description and the agreed order. If something is faulty, damaged on arrival, incorrectly supplied or not as described, contact us so we can put it right.
Consumers normally have a 30-day short-term right to reject non-conforming goods, with repair, replacement, price-reduction or later rejection rights available where the statutory conditions are met. Our Delivery & Returns policy gives further information. Approval of artwork does not waive rights if we produce something different from the agreed order or supply faulty goods.
Nothing in these terms excludes or restricts rights or liabilities that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. Business-to-business orders may have separately agreed commercial terms; consumer protections are not removed simply because goods are supplied through a club shop.
Payments, privacy and contacting us
Use the payment arrangements confirmed for your order. Do not send full payment-card details through an ordinary enquiry form or email.
If you have a complaint, contact us with your order details, what has happened and the outcome you are seeking. We will investigate and work with you to resolve it. Please keep relevant correspondence and reasonable supporting evidence.
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains cookies and how to change cookie choices. These policies do not replace the order details or the returns rights described here.
Applicable law and updates
T4N is based in Scotland. These terms are governed by Scots law, but UK consumers retain the mandatory protections and court rights available where they live. This clause does not force a consumer to give up those protections.
We may update these website terms for future orders. The version and specific terms applicable when your order was agreed remain relevant to that order. Last updated: 4 November 2026.
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Consumer guidance: GOV.UK returns and refunds. Custom-goods cancellation exception: Consumer Contracts Regulations, regulation 28.